Shared inbox
All WhatsApp conversations in one place, with unread counts, ownership and delivery and read receipts.
WhatsApp Business, organised
A WhatsApp CRM
for your whole team.
Customers in the UAE message before they email. Give your team one shared WhatsApp business number, a clear owner for every chat, and a full history next to the client record, instead of conversations locked inside individual phones.
The problem with personal phones
Every chat owned,
nothing missed.
When sales happen on personal WhatsApp accounts, managers cannot see what was promised, follow-ups depend on memory and the conversation leaves with the employee.
Zetabytecloud CRM connects to the WhatsApp Business Platform, so every message lands in a shared inbox, linked to the enquiry, the quotation and the rest of the customer's history.
- One business number for the whole team.
- Claim, assign and hand over conversations.
- Send quotations by WhatsApp and track acceptance.
- See which ads and campaigns start conversations.
What your team gets
Built for conversations that turn into sales.
Assignment and follow-up
Claim a chat or assign it to a colleague. Snooze conversations and see the ones waiting on a reply.
Linked to the CRM record
Each conversation is connected to the enquiry, contact, tasks and quotations, so anyone can pick up the thread.
Approved templates
Choose approved message templates when the 24-hour customer service window has closed, with the window shown on screen.
Quotes by WhatsApp
Send a quotation link by WhatsApp; the customer reviews and accepts online, and the deal moves to won.
Click-to-WhatsApp attribution
See which Meta ads and campaigns started each conversation, and what they turned into.
Getting started
Live in days, not months.
1. Business account
You connect a verified Meta Business account and a WhatsApp business number.
2. Team set up
Add your agents and managers, with the visibility each role needs.
3. Templates approved
We help prepare message templates for Meta's approval.
4. Start working
Conversations arrive in the shared inbox and on agents' phones through the CRM.
A few useful answers
Questions we hear.
Do we need the WhatsApp Business API?
Yes. A shared team inbox uses the WhatsApp Business Platform through a verified Meta Business account. Meta charges per conversation; those charges are paid to Meta directly.
Can we keep our existing number?
Often yes, if it is migrated to the WhatsApp Business Platform. A number in use on the WhatsApp Business app has to be moved first; we will check your situation.
Can agents use their phones?
Yes. The CRM works in any phone browser and can be added to the home screen like an app.
Does it work with email and website enquiries too?
Yes. WhatsApp, email, website forms and phone calls all arrive in the same CRM, routed to the right person.
Related solutions
Explore more of Zetabytecloud CRM.
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CRM for trading companies
A CRM for UAE trading companies: enquiries, VAT quotations with your TRN, sales orders with margin, client KYC and sanctions screening in one system.
Cloud telephony CRM
Connect your cloud phone system to Zetabytecloud CRM. Every call logged on the right client, missed calls followed up, click-to-call and call reports per agent.
Insights
Guides on UAE compliance, sales and CRM for growing businesses.
Watch the workflow
Every channel. One inbox.
See how enquiries, WhatsApp conversations and calls connect to your team.
Explore the complete CRM walkthrough ↗Feature demo · 0:35
Every channel. One inbox.
See how enquiries, WhatsApp conversations and calls connect to your team.
Let’s move your business forward
See it working on your own process.
Book a short demo. Tell us your team size, channels and what you need to check.